Windows Tip: Using Remote Assistance in the Enterprise
By Mitch Tulloch

Have you ever been asked a computer question from a friend or family member who is located miles away? Wouldn’t it be great if you could see what they were trying to describe to you and show them how to fix the problem remotely? Remote Assistance, a feature of Windows XP, is a great idea for troubleshooting issues that are hard to explain or which require a complicated series of steps to fix.

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